Filing a Message into the wrong folder

When filing email messages into EMS-generated folders, do NOT file emails into the folders listed below.

ND - Send to NetDocuments folder

Repository folder

Cabinet folder

Top level called Folders

My Workspaces folder

Recent Workspace folder

ND -Archived (View Only) folder and all its subfolders - never file anything to this folder tree.

These folders appear in your Outlook folder structure as follows.  The folders designated by the green arrows should NOT have emails filed into them. 

Only file emails into folders with this symbol > in front of the name.

If you file an email into one of the folders shown with the green arrow above, the email message will not be archived or processed at all. 

When the Archive processing occurs, an error message will appear similar to the one shown below if an email has been filed into an incorrect folder.

In the error example above, an email was filed incorrectly to the
John and John Documents folder which represents the cabinet under the
John and John Law Firm folder which represents the repository.

If you accidentally file an email into one of these folders, to correct it, you should file it into the correct folder and it will be archived the next time the process runs.

You will continue to get the same error message each time the archive is run until that email has been moved to a correct folder.

Renaming an EMS-generated folder

If you rename a folder that was created by the EMS program, you will not get an error message, however the next time the folders are refreshed by the EMS Agent, any folders that you have manually renamed in Outlook will be changed back to the name as it is in NetDocuments. 
 

If you manually rename either of the top two EMS-generated folders,

ND - Send to NetDocuments or
ND -Archived (View Only),

they keep the name you renamed them to. 

Creating folders in Outlook
 

If you create a folder in Outlook anywhere under the ND - Send to NetDocuments folder tree, it will be disregarded and removed the next time the archive process runs.  If you want a new folder in Outlook, you should create it in NetDocuments and then refresh the NetDocuments-generated folder list in Outlook.